What does The Arc Transportation Department do?

The Arc provides door-to-door transportation for all Arc program participants through Metro Access and Arc Transportation Services. Transportation services are provided between Arc program locations and participants’ homes, and Arc programs and community locations.

The Arc Transportation Department monitors all transportation to and from The Arc programs – whether Arc Transportation or Metro Access is used. Arc Transportation sorts through issues with Metro Access for all Arc clients and ensures all clients get home in a timely fashion.

What do I do if my ride is late?
If your ride is more than 30 minutes late picking you up, call The Arc Transportation Department at 301-925-2730, ext. 34.

What do I do if my family member is late coming home?
If your family member is more than 30 minutes late coming home, call The Arc Transportation Department at 301-925-2730, ext. 34.

What do I do if I need to cancel my ride?
If you must cancel your ride, call The Arc Transportation Department at 301-925-2730, ext. 33. If possible, call at least two hours before your scheduled pick-up time.

What do I do if I have an emergency before of after business hours?
If you have an emergency before 6:00 am or after 6:00 pm, please call 301-219-6775 or 301-906-8523.

What happens in inclement weather?
Arc transportation does not follow Prince George’s County Public School closures and delays. Please call (301) 543-7742  for inclement weather updates.

How do I get services?
If you have questions about applying for transportation services, please call Gloria Butler at 301-925-2730, ext. 33.